According to Wikipedia, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”
Finally it seems that customer service is becoming relevant again in the workplace. Many companies are now hiring employees with customer service skills over technical abilities preferring to hire a candidate with a great attitude & train the individual for specific responsibilities.
One can easily separate themselves from the others by truly providing exceptional customer service. Here are some steps to follow to get you on the customer service path.
Know your product – be an expert. It’s okay to say “I don’t know,” but it should always be followed up with ” but let me find out,” and then follow up. Never leave a customer with an unanswered question or nonreturned call.
Acknowledge a mistake– if you make a mistake, admit it and do your best to correct it. We all make mistakes, but it is refreshing when someone admits it & does something about it.
Body Language – positive body language includes smiling & eye contact. Make sure you acknowledge your customer with good eye contact. Not only is it respectful, it shows you are listening. And smile – it is much more inviting to look at someone with a smile on their face rather than a blank look.
Anticipate the needs of the customer – nothing surprises the customer more in this age of limited service than someone going the extra mile to help. Always look for ways to go beyond what the customer might expect.
And finally, always remember to the customer you are the company. The impression you make is most often the deciding factor whether a customer returns.